Privacy Policy

Last updated: January 29, 2026

This Privacy Policy explains how M.Studio ("we," "us," "our," or the "Site") collects, uses, and shares your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").

In this Privacy Policy, "you" refers to any user of the Services, including customers, visitors, and others whose information we receive in connection with the Services.

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1) Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal/regulatory requirements. When we update it, we will post the revised version on the Site and update the "Last updated" date. Where required by law, we will provide additional notice.

2) How We Collect Personal Information

We collect personal information in the following ways:

A. Information you provide to us

Depending on how you use the Services, you may provide:

  • Contact details (e.g., name, email, phone number, shipping/billing address)
  • Order and transaction details (e.g., items purchased, shipping details, payment confirmation information)
  • Account details (e.g., login credentials and security-related information)
  • Shopping activity (e.g., products viewed, added to cart, saved to wishlist)
  • Customer support communications (e.g., messages, attachments, and information you choose to share)

You can choose not to provide certain information, but this may limit your ability to use some features (such as checkout, shipping, or account functions).

B. Information collected automatically

We may automatically collect information about your interaction with the Site using cookies, pixels, SDKs, and similar technologies, such as:

  • Device identifiers, device type, operating system
  • Browser type, language, and settings
  • IP address and approximate location
  • Referring/exit pages, pages viewed, time spent, clicks, and browsing patterns
  • Interactions with emails, ads, and marketing content (where applicable)

C. Information from third parties

We may receive information from third parties who help us operate the Services, such as:

  • Shopify (store hosting and ecommerce functionality)
  • Payment providers (to process transactions)
  • Shipping and fulfillment partners (to deliver orders)
  • Analytics and marketing partners (to measure performance and improve relevance)

We treat information from third parties in accordance with this Privacy Policy.

3) How We Use Personal Information

We use personal information for purposes including:

A. Providing and operating the Services

  • Process payments and confirm orders
  • Fulfill purchases and arrange delivery
  • Send transactional messages (order updates, account notices, return/refund communications)
  • Create, manage, and secure accounts
  • Provide customer service and handle returns/refunds

B. Marketing and advertising

  • Send promotional emails/SMS where permitted and where you have consented (if required)
  • Personalize content and recommend products
  • Deliver and measure advertising on our Site and other platforms
  • Understand which campaigns are effective

You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.

C. Security, risk, and fraud prevention

  • Detect, prevent, investigate, or respond to suspicious, fraudulent, or illegal activity
  • Protect the Site, our customers, and our business

D. Improving and maintaining the Services

  • Monitor performance and troubleshoot issues
  • Improve website functionality, customer experience, and product offerings
  • Comply with legal obligations and enforce our policies/terms

4) Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, run analytics, and improve your experience. You can manage cookies through your browser settings. If you disable cookies, some features may not function properly.

For information about Shopify-related cookies, please see Shopify's cookie policy:
https://www.shopify.com/legal/cookies

We may also allow third-party partners to place cookies/pixels to help with advertising delivery and measurement.

5) How We Share Personal Information

We may share personal information for legitimate business purposes with:

  • Service providers (hosting, IT, analytics, customer support, fraud prevention)
  • Payment processors (to complete transactions)
  • Shipping/fulfillment partners (to deliver orders)
  • Marketing and advertising partners (to deliver/measure ads and campaigns)
  • Professional advisors (legal, accounting, compliance)
  • Authorities or others when required by law, or to protect rights, safety, and security

We do not sell your personal information for money. However, certain disclosures for targeted advertising may be considered "sharing" under some privacy laws.

6) Third-Party Websites

The Site may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their privacy policies before providing information to them.

7) Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under 13 (or the minimum age required by local law). If you believe a child has provided us personal information, please contact us so we can take appropriate action.

8) Data Retention

We keep personal information only as long as reasonably necessary to:

  • Provide the Services
  • Meet legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

When information is no longer needed, we take reasonable steps to delete, de-identify, or anonymize it.

9) Your Rights and Choices

Depending on your location, you may have rights such as:

  • Accessing the personal information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion (subject to legal retention obligations)
  • Objecting to or restricting certain processing
  • Withdrawing consent where applicable
  • Opting out of marketing communications

To exercise these rights, contact us using the details in the "Contact" section below.

10) International Transfers

Your personal information may be processed in countries other than where you live (including where our service providers operate). Where required by law, we use appropriate safeguards for international transfers.

11) Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact:

M.Studio
Room 2607, Global Gateway Tower
63 Wing Hong Street, Lai Chi Kok, Hong Kong
Email: support@mstudiohkofficial.com